GENERAL
All the items are handmade. Some items are currently in stock, and others are made to order. If an item is currently in stock we will make every effort to pack and ship it within one to three business days.  Custom jewelry orders will require 2-10 business days additional time, and custom stained glass window orders will be determined on a case-by-case basis.

COLORED GLASS
We make each glass gem by hand which involves cutting, melting and annealing glass, and in some cases tumbling the glass for a frosty look.  There may be small variation in size/shape.  Colors are tricky and may vary with each pane of glass.  We will try to closely follow this color chart

SALES TAX
Sales to Maryland addresses will have an automatic 6% sales tax added at checkout.

SHIPPING
Shipments within the US will be shipped by US Postal Service Priority Mail (tracking numbers will be made available on request).  International shipments will be sent via USPS First Class International Mail (no tracking available).  For faster shipping alternatives, please email us to make specific arrangements, however additional charges will apply.

Some countries may have customs and duty fees that will be added to the cost of international shipping.  Generally, shipping times are as follows:

US:  2-7 business days
Canada:  10-14 business days
International:  10-24 business days

CARE
Silver jewelry will naturally darken (oxidize) over time when in contact with the chemicals in the air.  This patina can be removed with a jewelry polishing cloth.  Because chemicals in the skin can reverse the oxidization, frequent wearing of your jewelry can actually lighten a darker patina. Every piece of intentionally oxidized jewelry is sealed with a protective wax to preserve the darker color.  To clean, wash with warm soapy water, rinse well and pat dry.

Glass is fragile and can crack or break under pressure or if subjected to harsh temperatures.  Take great care to store your glass items to avoid external stresses.  Bubbles inside the glass are normal.  Tumbled glass is much like sea glass and can have an uneven frosty white-ish coating. Rubbing it against hard surfaces can burnish some of that coating and appear to leave marks on the surface of the glass.  Any dirt or oils on the glass can be safely removed with soapy water on a soft toothbrush. Other chemical cleaners should be avoided due to potential impacts on the finish of the adjoining metal.

To preserve the finish and integrity of your new jewelry piece, please carefully store it to avoid scratches. A small zippered plastic bag can help protect each piece. Also please protect your jewelry from contact with perfume, hairspray and lotions, and do not wear your jewelry in the pool or shower as the chemicals may cause corrosion.

We are happy to refinish any of our handmade jewelry to its original condition. Please contact us for more information regarding this service.

RETURN AND EXCHANGE POLICY
No item will be accepted for return or exchange without prior authorization.  Contact us at skwerl@hightailstudios.com before sending any item back to us.

We will normally accept returns within 10 days after the item ships.  Exchanges are accepted within 30 days of shipment. Custom items and items that have been worn, used, altered or damaged may not be returned for refund or exchange.  Shipping costs will not be reimbursed.

Any questions?  Please contact us.